Patient Relations

Being a good patient does not mean being a silent one. If you have questions, problems, suggestions, or unmet needs, please let us know immediately. You can contact the patient representative at the Meadville Medical Center (MMC) Guest Services office at 814-333-5580 or email cmahoney@mmchs.org. If you have a Safety Concern, please contact our Patient Safety Officer at 814-333-7064.

Your Patient Representative

The patient has a right to express concerns or ask questions through a patient representative. In most cases, by voicing concerns directly to hospital staff, issues can be resolved quickly and effectively without the need for a formal review. If the staff is unable to resolve the concern, the patient is encouraged to contact Guest Services at 814-333-5580. If the patient representative in Guest Services cannot resolve the concern, it will be referred to a Grievance Committee, which will conduct an investigation. If the Grievance Committee cannot reach a satisfactory outcome, the patient or legal representative can contact an outside agency such as the State Department of Health, P.O. Box 90, Harrisburg, PA 17108 or call 1-800-254-5164.

The patient representatives also assist with:

  • Living wills and powers of attorney
  • Reading and responding to patient surveys
  • Controlling the lost and found of the hospital
  • Conducting notary public services

Feedback

Patients after receiving care at MMC are surveyed to provide feedback and to benchmark nationally with similar hospitals. This information is then utilized for process improvement at MMC. Ask if you have questions about the feedback process.

Contact Guest Services

Contact the Guest Services patient representative Connie Mahoney at 814-333-5580 or email your comments and concerns directly to cmahoney@mmchs.org. The Guest Services office is located at the Liberty Street Facility on the Ground Floor Level. You can also reach a Patient Safety Officer at 814-333-7064.

If an individual has any concerns about patient care and safety in MMC, please contact Guest Services at 814-333-5580

Pennsylvania Department of Health

The Pennsylvania Department of Health is also available to assist you with any questions or concerns about your hospital care:

Acute and Ambulatory Care Services
Pennsylvania Department of Health
Health & Welfare Building, Room 532
625 Forster Street
Harrisburg, PA 17120

Phone: 800-254-5164
Website: Online Complaint Intake form