Patient Care at Meadville Medical Center
Being a good patient does not mean being a silent one. If you have questions,
problems, suggestions or unmet needs, please let us know immediately.
You can contact the patient representative at the Meadville Medical Center
(MMC) Guest Services office at (814) 333-5580 or e-mail
firstname.lastname@example.org. If you have a Safety Concern, please contact our Patient Safety Officer
at (814) 333-7064.
Your Patient Representative
The patient has a right to express concerns or ask questions through a
patient representative. In most cases, by voicing concerns directly to
hospital staff, issues can be resolved quickly and effectively without
the need for a formal review. If the staff is unable to resolve the concern,
the patient is encouraged to contact Guest Services at (814) 333-5580.
If the patient representative in Guest Services cannot resolve the concern,
it will be referred to a Grievance Committee, which will conduct an investigation.
If the Grievance Committee cannot reach a satisfactory outcome, the patient
or legal representative can contact an outside agency such as the State
Department of Health, P.O. Box 90, Harrisburg, PA 17108 or call 1-800-254-5164.
The patient representatives also assists with:
- Living wills and powers of attorney
- Reading and responding to patient surveys
- Controlling the lost and found of the hospital
- Conducting notary public services
Patients after receiving care at MMC are surveyed to provide feedback and
to benchmark nationally with similar hospitals. This information is then
utilized for process improvement at MMC. Ask if you have questions about
the feedback process.
Contact Guest Services
Contact the Guest Services patient representative Connie Mahoney at (814)
333-5580 or e-mail your comments and concerns directly to email@example.com.
The Guest Services office is located at the Liberty Street Facility on
the Ground Floor Level. You can also reach a Patient Safety Officer at
If an individual has any concerns about patient care and safety in MMC,
please contact Guest Services at (814) 333-5580. The Pennsylvania Department
of Health is also available to assist you with any questions or concerns
about your hospital care.
You can reach the Department of Health by calling (800) 254-5164 or by writing:
Acute and Ambulatory Care Services
Pennsylvania Department of Health
Room 532 Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120