Meadville Medical Center Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

Meadville, PA - Meadville Medical Center (MMC) is pleased to announce it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.

The Press Ganey Guardian of Excellence is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. This year only 37 out of over 1,300 entities received the award.

"In a year that has been so difficult especially for our front-line workers, it is truly rewarding to have our patients recognize and appreciate the care our physicians and staff provide each and every day. To know we are meeting the healthcare needs and expectations of our community is all that matters," noted Gabrielle Pierce, VP of Physician Services at Meadville Medical Center.

Meadville Medical Center's Physician Offices that participated in the surveys and achieved this performance rating include:

Cochranton Family Practice Offices of Dr. Diane Emes and Dr. Jack Peterson, French Creek Internal Medicine, French Creek Urology, Infectious Disease, Liberty Street Surgical Associates, Meadville Cardiology Consultants, Meadville Dermatology and Skin Surgery Institute, Meadville Family Practice and Wellness, Neurology Center of Meadville, Pulmonary Associates of Meadville and The Center for Hypertension and Nephrology Services.

The caregivers and staff of Meadville Medical Center touch the lives of patients and their families in profound ways," said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. "This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with MMC in this noble work and we congratulate them on this tremendous achievement."

"This award represents an important recognition from the industry's leader in measuring, understanding, and improving the delivery of care, noted Philip Pandolph, Meadville Medical Center CEO. "Our dedicated physicians and staff work diligently every day to place every patient and family first. We are deeply committed to ensuring the best care for our community."