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Guest Services

 

  

Being a good patient does not mean being a silent one. If you have questions, problems, suggestions or unmet needs, please let us know immediately. You can contact the patient representative at the Guest Services office at (814) 333-5580 or e-mail cmahoney@mmchs.org. If you have a Safety Concern please contact our Patient Safety Officer at 814-333-7064. 

The patient has a right to express concerns or ask questions through a patient representative. In most cases, by voicing concerns directly to hospital staff, issues can be resolved quickly and effectively without the need for a formal review. If the staff is unable to resolve the concern, the patient is encouraged to contact Guest Services at (814) 333-5580. If the patient representative in Guest Services cannot resolve the concern, it will be referred to a Grievance Committee, which will conduct an investigation. If the Grievance Committee cannot reach a satisfactory outcome, the patient or legal representative can contact an outside agency such as the State Department of Health, P.O. Box 90, Harrisburg, PA 17108 or call 1-800-254-5164.

The patient representatives also assists with living wills and powers of attorney, read and respond to patient surveys, control the lost and found of the hospital and conduct notary public services.

Patients after receiving care at MMC are surveyed to provide feedback and to benchmark nationally with similar hospitals. This information is then utilized for process improvement at MMC.


Contact Information
Contact the Guest Services patient representative Connie Mahoney at (814) 333-5580 or e-mail your comments and concerns directly to cmahoney@mmchs.org The Guest Services office is located at the Liberty Street Facility on the Ground Floor Level.

If an individual has any concerns about patient care and safety in MMC, please contact Guest Services at (814) 333-5580. The Pennsylvania Department of Health is also available to assist you with any questions or concerns about your hospital care.  You can reach the Department of health by calling (800) 254-5164 or by writing:  



Acute and Ambulatory Care Services
Pennsylvania Department of Health
Room 532 Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120

Contact Information

Phone Number
(814) 333-5580 or email cmahoney@mmchs.org

Patient Safety Officer (814) 333-7064
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